F.A.Q.s

Shopping Information

How Long Does Shipping Take?

Our premium handmade canvas and framed prints are normally shipped within 5 working days. Each order has an estimated delivery date, online tracking is available and email tracking notifications are sent when your order ships.

Your canvas prints will be safely wrapped in protective materials and packaged in our own custom-made, dual-wall shipping boxes. These boxes are purpose-made to our specifications for shipping canvas prints and are designed to withstand even long international journeys safely.

Our packaging standards have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

All The Presidential Hustle prints are handcrafted, in-house, by our own team. We aim to dispatch all canvas prints within 3 working days. Deliveries for our canvas and framed prints are normally shipped within 5 working days. Each order has an estimated delivery date, online tracking is available and email tracking notifications are sent when your order ships.

If you think it’s been too long and your items haven’t arrived please contact us and we’ll be happy to sort it out for you

Where Can I Track My Items?

Immediately your order has been shipped, you will receive a tracking number and You will be able to track your items on the Track My Order page which can be seen in our menu above. You will need your Order Number and the email address used to place your order to use this tracking service

Do You Ship Internationally?

Yes we do! Items are delivered depending on your local postal system and are usually during business hours. If no one is at home, not to worry, even though we know you are excited to receive your item(s) – you might have places to be, that is why if you are not at home, most of our items will be left in your postbox if they are small enough to fit inside and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up.

I Might Have Entered A Wrong Delivery Address, What Do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Kindly email us your full name and correct address along with your order number and we would update your details for you

Packaging Standards (Wall Arts)

We use bespoke double-walled boxes so that prints arrive in an undamaged condition wherever they are shipped in the world. Using the right box for the right product ensures all packages are optimised for transport resulting in excellent and cost effective international shipping rates.

All framed and canvas prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.

Our packaging standards have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Payment Information

What Payment Methods Are Accepted?

We accept Paypal and all MAJOR cards.

Is Buying On-Line Safe?

Buying online especially with is 100% Safe. Our website is protected by Comodo SSL Security and there is a GREEN secured padlock on the address bar of our website which means all pages are fully SSL secured.

Orders and Returns

I have Changed My Mind About An Order, What Do I do?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out.

Do I need an account to place an order?

Having an account allows you to checkout faster and also track purchases made on our website. Regardless of this though,  purchases can be made without having an account on our website, we just need a valid email to send receipt and tracking information to.

What Is Your Refund Policy?

All items bought may be returned and/or refunded by the buyer, subject to the discretion and approval of the Nizlar team, given the following conditions:

  • Exclusions apply to promotional (free) items .
  • Request(s) for returns are accepted within 14 working days from delivery.
  • All items must be returned in their delivered state, along with all of its parts and tags.
  • Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
  • Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).
  • We will refund the cost of returning an item to us.
  • The customer is entitled to a refund or re-shipment if they do not receive the product within 50 working days from the date of shipping.

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Nizlar.

The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.

 

How Long Does Refund Take?

Refunds may take up to 7-14 working days, depending on the system you used to pay with.

I Still Haven’t Received My Refund?

Please notify us immediately via email should you have not receive after 14 working days and we would help sort something out for you

How Can I Return a Product?

Please send us a mail with the description of the product and what the defect is. You can make use of the “Contact Us” page.